Human-Centered Design and User Experience in Government Agencies
Design and user experience are not policy priorities for most government agencies, but they should be.
I am sharing an op-ed I co-authored with Congressman Ro Khanna and published in WIRED magazine on the urgent need for a Federal Chief Experience Officer. For the past few years, I’ve worked closely with dedicated and hardworking civil servants across the US Federal Government.
We’ve shown how human-centered design solves problems for the American people. Good design makes government services useful, efficient, and intuitive for us, Americans. The possibilities of American innovation are limitless.
Science, technology, and design must work together to make policy initiatives effective in execution. I have high hopes the new administration will make this a priority. There are many organizations that are pioneering and making fast progress, General Services Administration's technology transformation service, United States Digital Service, U.S. Department of Agriculture, U.S. Small Business Administration, and United States Air Force. Let's integrate these efforts, invest, and deliver an American experience that enables all Americans to prosper!
Together we will problem solve, by design.
